Stock Policy

At Plasticsmith Armoury, we are constantly striving to enhance our customer experience and provide you with the best service possible. As part of our commitment to continuous improvement, we have implemented a new policy regarding items in and out of stock. The goal is to ensure that you have accurate information about product availability, a seamless ordering process, and the ability to enqueue orders as you always have. 

Keeping Items in Stock

We understand the importance of having products readily available. That's why we have transitioned to a model where we aim to keep items in stock as much as possible. This means that when you browse our website, you can expect to find a wide range of products available for immediate purchase.

Join the Waitlist

In the event that an item is temporarily out of stock, we have introduced a convenient waitlist feature. By joining the waitlist, you will be notified as soon as the item is back in stock, allowing you to secure your purchase without delay. This ensures that you have the opportunity to acquire the products you desire, even if they are temporarily unavailable. We will constantly monitor waiting lists to make sure we are producing the most in-demmand items. The banner at the top of the site will always have information on estimated lead times for when out of stock items will be available.

Does Joining the Waitlist Guarantee Me the Opportunity to Purchase the Item I am Waiting For?

When items are re-stocked, they will be available on a first-come, first served basis. But by joining the waitlist, you will be among the first to know when items are back in stock. 

Custom Orders for Specialized Items

While we strive to keep our inventory well-stocked, certain items, such as heavily customized leg armor, will remain available as custom orders. You can continue to order these items as you always have, and the lead time for customization will be clearly indicated at the top of our website. This allows us to provide you with tailored products that meet your specific requirements.

What if I want quantities greater than available? What about bulk orders? 

There may be times when you are looking for more items than are currently showing in stock. That could be bulk orders, or larger orders that contain both in- and out-of-stock items. In those cases, simply contact us and we can provide custom invoices to meet your needs.

Transparent Lead Times

We understand that knowing the expected delivery time is crucial when making a purchase. To ensure transparency, we prominently display the lead time for custom orders at the top of our website. This information will give you a clear understanding of how long it will take for your customized items to be crafted and delivered to you. It also gives you an idea of how long it might be before your waitlisted items become available.

Our Commitment to You

Plasticsmith Armoury is dedicated to providing you with durable and lightweight armor and accessories for SCA combat. Our improved inventory management and ordering process aims to enhance your shopping experience by offering a wider selection of in-stock items and providing clear information about availability and lead times. We value your trust and loyalty, and we are committed to continuously improving our services to meet your needs.

If you have any questions or need further assistance, please do not hesitate to contact us at sales@plasticsmitharmoury.com. We are here to help you make informed decisions and ensure your satisfaction with every purchase.